Signature hand cream and gift box for $25 with any gift card, free shipping on orders over $75 - excluding Gift Card orders. Afterpay shop now. pay later.



endota spa online

Customer Service
General FAQ

Shipping

Estimated arrival

We aim to dispatch orders within 24 hours (business days) of being placed. Please allow for up to 5-7 working days for delivery. This varies depending on your location.

How we pack our parcels

At endota spa we pack all of our parcels with care to avoid any damage in transit.

What are the postage options available at endota spa?

endota spa uses Australian Post standard post eParcels to send all parcels and physical Gift Cards.

Why and what does endota spa charge for shipping?

endota spa happily offers free shipping to all product orders over $75. No postage is applied to orders that include only email Gift Cards. We have a standard shipping rate of $10 across all orders under $75, because of this we are ensuring that we will always be able to deliver the upmost quality even in the smallest of orders.

Order processing

What forms of payment does endota spa accept?

endota spa accepts payment via PayPal, Credit Card, WeChat RoyalPay & endota spa Freedom Gift Cards

What is afterpay?

Afterpay is a payment service which allows flexible payment plans for your online purchases. Purchase your favourite items online today and enjoy the convenience of paying them off after you receive them, in four equal instalments over 8 weeks. You can view the Afterpay terms & conditions here

I've made an error on my delivery address, what can I do?

If you have made an error on your delivery address, contact info@endota.com.au or call (03) 5971 8700

Can I change my order before it is shipped?

If you have made an error on your order, we may be able to help if it hasn't finished processing yet. Contact info@endota.com.au or call (03) 5971 8700

I received the the wrong products in my order

If you have received the wrong products in your order, contact info@endota.com.au or call (03) 5971 8700

Our feedback team will help you with the returns process

I received a faulty or broken item in my order

endota spa will happily exchange or refund any product that has arrived faulty or broken. Return fees will be covered by endota spa in this case. Items are returnable to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933. Or contact info@endota.com.au or call (03) 5971 8700

Will endota spa cover the return fees?

endota spa will only cover return fees if the product is considered broken or faulty upon arrival, for most other cases the customer will have to cover this cost.

Returns

I would like to return items I have bought online

endota spa will happily exchange or refund any product that proves defective or detrimental to your skin. Sadly for the indecisive, the endota spa refund policy does not cover changes of mind, so please choose carefully.

Items are refundable at your own cost to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933.

Please contact info@endota.com.au or call (03) 5971 8700 for further information.

Do I get a refund of the delivery fee?

endota spa will not refund the delivery fee on returned items unless they are considered faulty or broken.

Can I return items bought with a Freedom voucher?

endota spa accepts returns on purchases made with the Freedom voucher. If you return an item that you have used a Freedom voucher to purchase, the value of the item at time of purchase will be credited to you in the form of another Freedom voucher.

If the price has been updated since I have returned my item, will I receive the new price on my refund?

The total refund is equal to the value of the returned items at the time of purchase.

How will I know you have received my returned items?

endota spa wil send an email to the listed email on the order number to confirm they have received your return. Please be patient as this can take up to 30 days to process.

I received a faulty or broken item in my order

endota spa will happily exchange or refund any product that has arrived faulty or broken. Return fees  Items are returnable to: endota Product Pty Ltd, Rear 475 Moorooduc Hwy, Moorooduc VIC 3933. Or contact info@endota.com.au or call (03) 5971 8700

Promotions

Where can I view the terms and conditions for current promotions?

You can view the terms and conditions for current promotions here

What is a coupon code and how do I apply it?

A coupon code is a promotional code that can be applied to cart (underneath the cart in the checkout page) to often give a discount to the total cost. Usually these are spread through promotional material.

How do I unsubscribe from endota spa emails?

Simply click unsubscribe at the bottom of any Haven email or contact us at info@endota.com.au

Gift Vouchers and Gift Cards

How can I buy endota Gift Cards?

endota spa Gift Cards can be purchased in spa or online here

How do I redeem a Gift Card online?

Gift Cards can be redeemed in the payment method section of the checkout by simply following the prompts.

What can I redeem my Gift Card on?

Gift Cards may be used on any endota spa product online or in spa with the exception of all Gift Cards.

I haven’t received my e-voucher what can I do?

Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your voucher is not here, please email info@endota.com.au with your purchase order number starting with an END-...and we will track your order for you.

What if i lose my Gift Voucher?

In the incident that you have lost your voucher, please contact us with your tax receipt or original purchase order number if you have ordered from our website and we will do our utmost best to track your voucher. Gift Vouchers are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.

What is an e-voucher?

Our e-voucher is short for electronic vouchers. They are in a pdf file format, which can be sent directly to the recipient, forwarded or printed out to give to the recipient.

If I select an e-voucher, will I get a physical gift voucher in the mail?

No. Our e-vouchers once purchased are automatically sent to you as a pdf document direct to your chosen recipient email address.

What happens if I change my mind and want a physical gift voucher instead?

We can most certainly arrange a new physical gift voucher for you. There will be a small postage and handling fee for this delivery. Please contact us via email at info@endotaspa.com.au or call us on 03 5971 8700.

Can I use my email address to receive the voucher instead?

Yes, under the recipient email field, please send the e-voucher to this email address.

Is there a separate section where I enter in the recipient details? I don’t want the voucher to have my name on it.

Yes, we have an section where you can fill in the recipients details. This section is optional and you can skip this section if you wish. It will not affect your voucher purchase.

What is the expiry date on my voucher?

For Gift Cards sold after 31st of March 2018 your Gift Card or e-Gift Card will come with a 3 year expiry date from the date of purchase, this is not retrospective.

Can I obtain a refund on my Gift Voucher or Gift Card if I change my mind?

Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, upgrade to a different treatment or exchanged for products. You can also choose to keep the voucher and use for yourself or give to a different person.

Your Gift Voucher or Gift Card cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card) once the purchase has been made.

Can I use my Gift Card at any endota spa location?

Yes. We have over 100 spa locations Australia wide. Please contact your local endota day spa to book in your Gift Card treatment.

Do you accept Gift Cards on Public Holidays? If not, why?

We do not accept Gift Cards on Public Holidays as not all of our spas are open on this day. We apologise for the inconvenience.

Can I upgrade or change my Gift Card treatment? Or can I purchase product with my Gift Cards instead?

Yes. Please contact your local endota spa for treatment or product options or shop endota products online. You will be notified if there is any additional payment required.

I want to purchase a specific treatment listed at my endota spa. Can I do this?

Yes. Please contact your local endota spa and they will be able to arrange this for you.

Can I use my Gift Voucher or Gift Card to purchase another Gift Voucher or Gift Card?

No, your Gift Voucher and Gift Card cannot be used to purchase another Gift Voucher or Gift Card. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card or gift card). Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, or you can upgrade by paying extra.

Qantas Points

How do I earn Qantas Points?

Follow these three easy steps to start earning Qantas Points:

  • 1 - Login or create an account

  • 2 - Add your QFF number

  • 3 - Start shopping endota products

  • If you are not already a QFF member, download the Qantas Wellbeing App to receive complimentary join

Where can I find the Qantas Points terms and conditions?

You can find the terms and conditions for Qantas Points/Frequent Flyer points here

Am I able to spend Qantas Points at endota spa?

Qantas Points may only be spent at endota Light & Hydration Studio Sydney Airport.

Other

I am having issues with your website

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

I haven't heard back from a previous enquiry

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

Who do I send an enquiry to?

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

Privacy policies

Where can I find the endota spa privacy policy

You can find the endota spa privacy policy here

Where can I find the endota spa cookie privacy policy

You can find the endota spa cookie privacy policy here

FAQ Offer terms and conditions Privacy policy